East Coast Tools Privacy and Security Policy
This privacy and security policy is designed to inform you of what information we gather and what we do with that information. This policy is subject to change without prior notice. We recommend you review the privacy and Security Policy periodically. By using our web site, you agree to the terms of the Privacy and Security Policy in effect at that time.
The type of information we gather online is summarized into three general categories. The following explains why we collect this information and how we use it.
1. Basic Tracking Information
We track pages that each user visits. One piece of basic information collected is your IP address.
We use this information in order to send data to you, such as the web pages on our site. We also aggregate this data with data collected from other users to track visitor traffic patterns. We use the data collected to improve our site and respond to the needs and preferences of visitors to our site. This information does not identify you personally.
Occasionally we may provide this aggregate data to vendors, potential advertisers, or the media to express the amount of traffic the site receives. We will also use this information to plan for technical infrastructure requirements.
2. Registration Information
In order to register on our site, we may ask you to provide some or all of the following:
-First and Last Name
-Home Phone Number
-Date of Birth
Registration is an optional service
If you choose to register:
We require your first and last names to help us differentiate your registration profile. They also allow us to automatically populate shipping information forms should you decide to order from EastCoastTools.com. We require a mailing address in order to make the checkout process faster. Your address will also be added to our customer information database to allow East Coast Tools to research and offer products and services specifically designed for you.
We require a phone number in case there is a problem with your order.
We require a zip code for shipping services.
We require an e-mail address to uniquely identify you on our site. We will send you an e-mail confirming your registration on our site, and in the event you forget your password, we will send it to your e-mail address at your request. Periodically, we will send promotional e-mails describing new features or products. You may unsubscribe from these e-mails at any time using the unsubscribe link located on the EastCoastTools.com site.
We require a unique log in ID or Email address and password combination that allows you secure access to your user profile and preferences. If you forget your password, at your request we can e-mail it to the e-mail address you chose in your profile.
You may also sign up for the East Coast Tools e-mail newsletters on certain subjects. These newsletters will be sent to you only if you choose to sign up for them.
If you ever need to view, change, update or delete any of your registration information, log in and click My Account at the top of the screen. You will be taken to a page where you can access your information so that you can edit it.
If you no longer wish to receive the East Coast Tools newsletter(s), click on the My Account link on the EastCoastTools.com home page and click on "Subscribe or Unsubscribe from newsletters".
If you want to be removed from all East Coast Tools marketing please send your request by mail to:
East Coast Tools
1123 York Avenue
Pawtucket, RI 02861
Please be sure to include your name, address and phone number.
3. Online Ordering Information
If ordering from the EastCoastTools.com website you will need to provide the following, after having registered, for order processing:
First and Last Name
Contact Phone Number(s)
Credit Card Account Information
This information is for the purpose of fulfilling your order. Your order information will also be used to track and analyze shopping trends.
We do NOT sell to any third party under any circumstances any of the personal information you provide to complete your order. Your phone number is only used in case we need to reach you for order processing.
We require your e-mail address to send e-mail messages regarding your order.
Use of Cookie Technology
We do not intend to collect any information from children through our Web site. EastCoastTools.com is not intended to be used by children under the age of 13. If we determine that a child under 13 has provided personal information in violation of this policy, we will delete that information as soon as practical. If you become aware that such information has been provided by a child under 13, please send us an e-mail at CustomerCare@EastCoastTools.com so we can delete this information.
We take Internet Security Seriously. Our web server employs industry standard methods of protecting the security of information sent over the site. If you prefer to order products by telephone, you can call us 401-369-8665.
Every page of the EastCoastTools.com site on which information is exchanged between you and East Coast Tools employs Shared Secure Sockets Layer technology. Shared Secure Sockets Layer, or Shared SSL, is a secure and encrypted method of communicating between your browser software and our Web server. Shared SSL is the most common method of secure communication used on the Internet, and SSL technology is built into most major browsers. When you provide information or place an order with us, the information is sent to us via this secure, encrypted Shared SSL connection. A quick method of identifying a secure Web page is to look at the address of the page. Secure pages will usually appear with an address that starts with "https://" rather than the standard "http://".
SSL protects information en route to us. Once you are finished shopping and you have typed in your shipping information, e-mail address and credit card information, and you have clicked "Submit Order," your encrypted information is sent to our server. All data collected is stored on site and may be accessed by East Coast Tools, and contracted third party service providers.
Security Questions or Comments
We use commercially reasonable efforts, including the measures described above, to protect the security of your information on our systems. However, no data transmission over the Internet or any wireless network can be guaranteed to be absolutely secure. Therefore, we do not warrant or ensure the security of any information sent to us online. If you have any questions, comments or concerns, please contact us via e-mail at CustomerCare@EastCoastTools.com or call us at 401-369-8665.
East Coast Tools ANTI-SPAM POLICY
1. SPAM - What is it?
Spam is any kind of unwanted online communication.
The most common form of spam is unwanted email.
East Coast Tools has a strict zero-tolerance spam policy.
2. Why haven't you responded to my E-Mail?
East Coast Tools automatically scans all incoming email and filters out messages that appear to be spam. No spam filtering is 100% accurate, and occasionally non-spam messages may be filtered.
An easy way to avoid this is by sending the message in plain text.
You can also remove any attachments in the message.
If you believe this has happened to a message you have sent us, please feel free to call us directly at 401-369-8665.
You can reduce the risk of a message being caught by the spam filters
3. Sending messages from the East Coast Tools website.
East Coast Tools does not allow and has disabled all users ability to send email messages to others through the EastCoastTools.com website.
Users are not allowed to use any means to send unsolicited emails or messages to others through the east coast tools website.
4. I've received unwanted messages from East Coast Tools
In the event that you have received any message sent from East Coast Tools that was unsolicited or may be considered spam, please contact CustomerCare@EastCoastTools.com and the matter will be investigated.
5. Important info about this anti-spam policy
East Coast Tools may amend this anti-spam policy at any time by publishing a new version on this website.
6. Contact us
Please feel free to contact us with any questions about this anti-spam policy at CustomerCare@EastCoastTools.com.